Tuesday, April 24, 2012
Illinois Marathon: Best Western YOU SUCK
I get it, your a two star hotel, your rooms are supposed to be crappy, your bed uncomfortable and everything about you is supposed just be satisfactory, its not like your a 4 star hotel. However, this doesn't mean your customer service should be non-existent. In fact you should actually step up that battle because I don't mind staying in your mediocre hotel room if you treat me decent.
Here's my complaint: I'm running in the Champaign marathon Saturday, I booked a room there in December because all the nice hotels were booked up and you were the only thing left close to the start. It's OK I just need a place to sleep & shower! Fast forward and it turns out I need to be in town on Thursday night as well. I go online and find you have a king room with a fridge available, but my room is a queen. I don't want to have to check out/check in again so I'll take a queen. But the queen room, which is downgrade from the king/fridge room, is offered at a HIGHER rate than the king/fridge. I ask "Can I have the king rate for the queen room? This is a downgrade I'm taking, so it only makes sense, plus now I am staying TWO nights apposed to one." And the Best Western said "No, we can't offer that." and when asked why I can't even get a logical reasoning behind this. To make it even WORSE I also request a late checkout because I'm running the marathon, I want to leave my stuff somewhere and come back and shower. I was informed I could have a late check out at NOON (normal check out is 11am) but it will cost me half a nights rate, roughly $40. Are you kidding me? I'm expected to pay HALF RATE for an additional hour! That's absurd!
I get that Champaign/Urbana and the whole surrounding area is sold out of hotel rooms but that is for FRIDAY night and hotels, including the Best Western, will be in a little bit more of a rush to get rooms ready for the following day but if I'm going to pay a half rate I expect to get more than an additional hour in the room.
I haven't even stayed there yet and I'm already disgusted with this place and sadly all I can say is "What did you expect you're at the Best Western". I can't believe that this is the kind of reputation they are satisfied with having. Honestly if I hadn't already paid for Friday night I would cancel my reservation and book a hotel 30-40 minutes out of town but since I've already paid I can't. And just an FYI two weekends ago I was in Springfield to run their half marathon and stayed at a beautiful hotel downtown and when I requested a late check out, I was given until 2pm...FREE OF CHARGE!
Do you have a hotel horror story to share?